Plumbing questions from around Turrella
1000+ five-star reviews
These are the questions we hear most from around Turrella, answered plainly and without the runaround. If yours is not covered here, a quick call on (02) 9072 0592 sorts it out.
Pricing, licensing, the warranty and the faults these valley-floor cottages tend to throw up all come up a lot, so we have grouped the answers into a few plain sections below.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Do you really charge nothing just to come out?
Yes, the call out is $0 on every single job, whatever the time of day or night, and you only pay for work you have approved in writing first, so getting a plumber to look costs you nothing.
How do I know the price will not climb once you start?
You get one fixed written price before any work begins, and the invoice matches that number exactly; if a job turns out bigger than it first looked, we re-quote and get your say-so before doing more, never after.
Do nights and weekends cost extra?
No, overtime rates simply do not exist here, so a callout on a Sunday or in the small hours is priced the same way as a Tuesday morning, and the hour never changes the price you are quoted.
What if I decide not to go ahead after the quote?
That is completely fine, because the assessment and the quote cost you nothing, so you can hear the price, say no, and walk away owing us nothing at all.
Good questions, straight answers
Our licence, insurance and warranty
Are your plumbers actually licensed?
Yes, every plumber works under licence #275278C with full insurance, and the certificates your job needs come attached to the invoice, not left for you to request.
What does the Lifetime Labour Warranty actually cover?
It runs for the life of the work, not a warranty-card window, so if anything we fixed later fails, we come and correct it for free.
Do I get certificates for gas and drainage work?
Yes, gas and drainage jobs both come with the certificates the law calls for, signed and handed to you on the day rather than chased down later.
Who is actually behind the business?
A single accountable operator stands behind the licence, the insurance and the guarantee, while the plumber at your door is drawn from the streets nearby, so a local crew answers to one business.
Good questions, straight answers
The plumbing these homes throw up
Why has my water turned rusty and the pressure dropped off?
In an unrenovated pre-war cottage that is the tell-tale sign of the original galvanised steel rusting inward and narrowing the bore, and renewing those supply runs brings back clear water and the pressure the house was built with.
Water pools in my street in heavy rain, is that something you fix?
Yes, because the low valley floor collects run-off pouring down from the Arncliffe and Earlwood ridges, and we clear and upgrade the downpipes, street pits and yard gullies so a downpour sheds off your block instead of banking against the house.
Why do the old drains here keep blocking up?
Under these short pre-war streets the sewers are brittle clay and earthenware that have shifted for decades in soft valley ground, cracking at the joints and letting tree roots in, so we camera the run, clear it and reline the failed length.
Is my decades-old hot water system worth keeping?
Sometimes a fresh element or valve gives a good tank years more life, but once the steel cylinder has corroded right through it cannot be saved, and many units in these older cottages have quietly outlived their useful years.
Good questions, straight answers
Booking, timing and after hours
Do you answer the phone after midnight?
Yes, a licensed plumber picks up day or night, never a recorded message, and will walk you through exactly what to switch off and what to keep clear so nothing worsens before the van reaches your street.
How fast can you get to me?
We keep loaded vans close by and take calls at any hour, so we are usually moving toward you quickly; describe the problem and we will put a real time to it, not a vague promise.
Will the plumber have the right parts on the van?
Almost always, since each van carries the parts these older homes tend to need, from tired galvanised sections to worn hot water components, so most jobs finish on the very first visit.
What should I do while I wait for you?
For a leak, close the water at the boundary meter; for a gas smell, kill the supply at the outside meter and step out, then keep the space clear and we will calmly talk you through the rest when you call.